Terms and Services

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE USING THE SERVICE. These Terms define your rights and obligations and limit the liability of the Provider. By using any part of the Website or by creating an account you agree to be bound by these Terms.

These Terms set out the conditions on which Pandai Tech Ltd (the "Provider") makes the software-as-a-service product known as Pontbot available. They apply to the websites at pontbot.hu and pontbot.com, to all language versions and subdomains, to the tools available after sign-in, and to the mobile and tablet views.

These Terms form an integral part of the contract between the Provider and the User. Save for a separate written agreement, they govern the relationship in full; any purchase or supplier terms put forward by the User are rejected unless expressly accepted by the Provider in writing.

For an optimal experience we recommend the latest version of Google Chrome or another modern, actively maintained browser. If you do not agree with these Terms, please do not use the Service.

The Service is provided by the following company:

• Company name: Pandai Tech Ltd
• Company number: 14430212 (England and Wales)
• Registered office: Hova House, 1 Hova Villas, Brighton & Hove, BN3 3DH, GB
• Contact e-mail: info@pontbot.hu
• Service addresses: https://www.pontbot.hu, https://www.pontbot.com

• Service: the subscription- or credit-based software service available as Pontbot, including all of its tools, interfaces and related documentation.
• User: any natural or legal person using the Service, including visitors who have not registered.
• Consumer: a User who is a natural person acting wholly or mainly outside their trade, business, craft or profession.
• Business User: any User who is not a Consumer (companies, institutions, sole traders acting for business purposes).
• Account: the user access assigned to the User for identification and use of the Service.
• Subscription: access to the paid functions of the Service for an indefinite term, renewing against payment.
• Credit: a unit of use acquired by one-off payment and credited to the Account.
• User Content: all text, documents, data and other material uploaded to or created through the Service by the User.
• Output: the result produced by the Service from User Content (analysis, score, report, paraphrased or generated text).

The Provider makes software available as a service: within the Service the User may analyse, check or rewrite text and use the writing-support tools. The Service is not an educational, academic assessment or legal service; the Provider does not proofread, does not give professional opinions, and does not take part in discharging the User’s academic, examination or employment obligations.

Some functions of the Service are based on artificial intelligence. Their Output is a statistical estimate produced on a probabilistic basis, it may be wrong, and the Provider does not warrant its accuracy, completeness, or acceptance by any third party (institution, authority or employer).

The Provider may develop, modify, re-implement or discontinue functions, interfaces and capacity limits upon reasonable prior notice, provided that this does not deprive the purchased service of its essential character. Where a material reduction affects an already paid, active period, the User is entitled to a pro-rata credit for the remaining period.

The contract is concluded electronically, in Hungarian or English, upon completion of registration and, for paid services, upon the Provider’s confirmation of the order. It is not a contract in written form, it is not filed by the Provider and is not subsequently retrievable; its content is evidenced by the version of these Terms in force and by the order confirmation.

By registering, the User warrants that they are of legal age or act with the consent of their legal representative, that they have the capacity to enter into binding contracts, and that the information supplied is true, accurate and complete. The User must update their details without delay if they change.

If the User registers on behalf of an organisation, they warrant that they have authority to bind that organisation. In that case the contract is concluded with the organisation, which qualifies as a Business User.

The Provider reserves the right to refuse a registration or an order without giving reasons, in particular where abuse is suspected or in the event of a previous breach, payment default or sanctions restrictions.

The Account is personal. The User must keep credentials and passwords confidential, must not disclose them to third parties, and must not share, sell or transfer the Account. One Account may be used by one person only; organisational use requires a separate access for each individual.

The User is responsible for all activity carried out through the Account, including third-party use resulting from inadequate protection of credentials. The User must report any unauthorised access, suspicion thereof, or security incident to the Provider without delay.

The Provider may apply technical measures to detect account sharing, automated access and abuse, including limiting concurrent sessions and requiring re-authentication.

The current fees for paid functions are set out on the pricing page of the Website. The prices displayed at the time of purchase apply; the Provider does not change the price for a period already commenced and paid for.

Payment is made in advance by card or by another method offered at checkout. The Provider does not receive or store card data; payment transactions are handled by Stripe under its own terms. For Subscriptions, the User authorises the Provider to charge the stored payment method with the fees as they fall due.

Invoices are issued electronically and sent to the e-mail address provided by the User, to which the User expressly consents. Unless stated otherwise, fees are exclusive of taxes payable by law; the applicable tax is shown at checkout.

If a charge fails, the Provider may retry the payment and may suspend paid functions until the payment is settled. In the case of a Business User in default, the Provider is entitled to statutory late-payment interest and to the statutory fixed recovery sum.

The Provider may change fees for the future. Subscribers are notified by e-mail at least 30 days before such a change takes effect; a User who does not accept the change may terminate the Subscription with effect from that date. Periods renewing after that date are billed at the new price.

A Subscription is concluded for an indefinite term and renews automatically at the end of each billing period at the then-current price until cancelled. The billing period follows the date of purchase.

A Subscription may be cancelled at any time without giving reasons, in the Account settings or by e-mail to the Provider. Cancellation takes effect at the end of the current, already paid billing period: paid functions remain available until then and no renewal occurs. Cancellation during a period does not give rise to a pro-rata refund of fees already invoiced.

Any periodic allowance included in a Subscription (for example a monthly character allowance) resets at the end of the billing period; unused allowance does not carry over and is not refundable in money.

In addition to Subscriptions, one-off credit packages may be purchased. Credits are added to the Account when payment is received and do not expire: they remain on the balance until used. Credits are tied to the Account, are not transferable, cannot be pooled with another Account and cannot be exchanged for cash.

The price of a one-off package is a fee for the right to use a digital service. Credits already spent are not refundable. The reset of a Subscription allowance does not affect purchased Credits.

The Service is a digital service that the Provider supplies immediately after the order is confirmed. A Consumer generally has a right of withdrawal for digital services, which is lost where performance began before the end of the withdrawal period at the Consumer’s express prior request and the Consumer acknowledged that they thereby lose that right. The Consumer gives this acknowledgement during checkout.

Regardless of the above, the Provider may grant a refund on a discretionary basis where the User has not made substantive use of the paid functions, or where the Service was persistently unusable for reasons attributable to the Provider. Refund requests must be submitted to the Provider’s contact address within a reasonable time after purchase.

No refund is available for Credits already spent, for subscription periods already elapsed, for access terminated due to the User’s breach, or on the ground that the Output did not meet the expectations of the User or of a third party.

Refunds are made using the original payment method; a different method may be used only at the User’s express request and without additional cost. This clause does not limit the mandatory statutory rights of Consumers.

The User may use the Service only lawfully, for its intended purpose and in accordance with these Terms. The User is responsible for having the right to upload and process the User Content and for not infringing the rights of third parties.

It is prohibited in particular:

• to use the Service in breach of any local, national or international law, including data protection, intellectual property, personality rights or criminal law;
• to upload content the User has no right to, that is subject to confidentiality, or for whose processing the consent of the data subjects is missing;
• to transmit viruses, malicious code or programs interfering with the Service;
• to disrupt the operation, security, integrity or availability of the Service, or to carry out load or penetration testing without the Provider’s prior written consent;
• to obtain or attempt to obtain unauthorised access to any system, account or data;
• to use the Service at scale through automated means (bots, scripts, frameworks, scraping) or to call its interfaces programmatically without permission;
• to resell, redistribute, provide as a service to third parties, white-label, or use the Service or its Output to develop, train or benchmark a competing product;
• to reverse engineer or decompile the Service, create derivative works of it, or circumvent its protective or limiting measures;
• to impersonate any person or act on another’s behalf without authority;
• to send or distribute unsolicited advertising or promotional material (spam) through the Service;
• to use the Service for a purpose that breaches the rules of the User’s institution, employer or examination body.

The Provider may market certain plans as unlimited; all such plans are subject to fair use. Fair use means a reasonable upper limit consistent with normal, individual human usage patterns, applied by the Provider to protect system stability and other Users.

Where usage materially exceeds fair use, or is automated or shared, the Provider may throttle processing, temporarily reduce allowances, or, following prior warning, suspend the Account. The Provider will where possible seek to discuss the matter first.

The Service, its software, source code, databases, interface, design, texts, trade marks and all related intellectual property belong to the Provider or its licensors. These Terms transfer no ownership: the User receives only a non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Service for its intended purpose for the duration of payment.

Rights in User Content remain with the User. The User grants the Provider a royalty-free licence, limited to what is necessary to provide the Service, to store, transmit, technically process and display the User Content. The licence is limited to that purpose and ends when the Account is deleted.

The User may freely use the Output for their own purposes, subject to the fact that Output may be similar or identical to results produced for other Users; accordingly the Provider gives no warranty as to the uniqueness of Output or its freedom from third-party rights. Assessing whether Output may be used, how it must be attributed and which institutional rules apply is the User’s responsibility.

The Provider may use any feedback, suggestion or bug report concerning the Service without restriction or compensation to improve the Service.

The processing of personal data — the categories of data, purposes, legal bases, retention, transfers and data-subject rights — is set out in the separate Privacy Notice, which forms an integral annex to these Terms. Reading it is a condition of using the Service.

If the User uploads content containing personal data of third parties, the User is the controller of that personal data and warrants that an appropriate legal basis exists for the upload and processing. In such cases the Provider acts as processor on the User’s behalf.

The Provider aims to keep the Service continuously available but, absent a separate written service level agreement, does not commit to a defined availability level and provides the Service "as is". The Service requires internet access, which is the User’s responsibility to arrange.

The Provider may temporarily suspend the Service for maintenance, development or security measures. Planned, foreseeable downtime is announced in advance where possible and scheduled for low-traffic periods. Emergency interventions required for security reasons may be carried out without prior notice.

Support is available at the Provider’s e-mail address; enquiries are answered within a reasonable time on business days. Support covers questions about the operation of the Service and does not include professional assessment of User Content.

Parts of the Service rely on third-party services (for example payment, hosting and model providers). Outages at those providers may affect availability; the Provider’s liability for such outages is governed by the liability provisions of these Terms.

ANY SCORE, ANALYSIS OR TEXT PRODUCED BY THE SERVICE IS A STATISTICAL ESTIMATE, NOT EVIDENCE AND NOT AN EXPERT OPINION. OUTPUT MAY BE WRONG. THE USER MAKES DECISIONS BASED ON OUTPUT AT THEIR OWN RISK AND MUST VERIFY OUTPUT BEFORE RELYING ON IT.

To the fullest extent permitted by law the Provider disclaims all express and implied warranties, in particular as to error-free and uninterrupted operation, fitness for a particular purpose, and the accuracy, completeness, currency or uniqueness of Output, as well as any warranty that Output will be accepted by any institution, authority, publisher or employer.

The Service does not replace the User’s own professional work, source checking and responsible judgement. The Provider is not liable where the User uses the Service or Output in breach of institutional, examination or employer rules.

This clause does not affect the statutory conformity rights and other mandatory rights of Consumers.

The Provider does not limit or exclude liability for intentional breach, for breach causing death or personal injury, or in any case where the exclusion of liability is prohibited by law.

Subject to the preceding paragraph, the Provider is not liable for loss of profit, loss of revenue, loss of data or content, damage to goodwill, loss of anticipated savings, third-party claims, or any indirect, consequential or special loss, even if advised of the possibility of such loss.

The Provider’s aggregate liability on any basis is limited to the fees actually paid by the User for the Service in the 12 months preceding the event giving rise to the claim. Where no fees have been paid, the Provider’s liability is excluded to the extent permitted by law.

The Provider is not liable for loss arising from the User’s device, network or internet connection, or from a third-party service, nor where the User has not kept an independent backup of the User Content. Backups are the User’s responsibility.

The limitations in this clause apply in full to Business Users, and to Consumers only to the extent permitted by the mandatory law applicable to them.

The User shall indemnify the Provider, its officers, employees and contractors against all claims, demands, fines, losses, costs and reasonable legal fees arising from the User’s breach of these Terms or of the law, from the User Content, or from the use of Output, including third-party intellectual property, personality-rights or data protection claims.

The Provider shall notify the User of any such claim within a reasonable time and shall cooperate in the defence at the User’s reasonable expense. The Provider may control the defence; it will not settle without the User’s consent unless the settlement imposes no payment or admission on the User.

In relation to Consumers this clause applies only to the extent permitted by law and only for loss caused by the Consumer’s culpable conduct.

The Provider may suspend or restrict the Account or individual functions immediately and without prior notice if the User materially breaches these Terms, uses the Service unlawfully or abusively, endangers system security, defaults on payment, or where suspension is required by law or by an order of an authority or court.

For a remediable, non-material breach the Provider will first call on the User to remedy it within a reasonable period. The Provider will inform the User of the reason for and conditions of any suspension unless prevented by law.

The User may terminate at any time by deleting the Account or cancelling the Subscription. The Provider may terminate the indefinite-term contract without cause on 30 days’ notice, in which case a pro-rata refund is due for any paid but unused period.

On termination the User’s access to the Service and to content stored in the Account ceases; it is the User’s responsibility to export any content they wish to keep before termination. Where termination is due to the User’s breach, unused Credits and the remaining period are not refunded.

Termination does not affect payment obligations already due, nor those provisions which by their nature survive termination (in particular intellectual property, limitation of liability, indemnity, confidentiality, governing law and dispute resolution).

Neither party is liable for failure or delay in performing its obligations where this is caused by an unforeseeable and unavoidable event beyond its control which it could not reasonably have been expected to avoid, including natural disaster, fire, epidemic, war, terrorism, strike, act of an authority or legislature, prolonged power failure, national or regional telecommunications or internet outage, prolonged failure of a third-party infrastructure or model provider, and large-scale cyber attack.

The affected party shall notify the other without delay. Performance is suspended for the duration of the event. If it continues for more than 30 days, either party may terminate with immediate effect, in which case the User is entitled to a pro-rata refund for the unused period.

The Provider may amend these Terms unilaterally, in particular in the event of changes in law, regulatory expectations, functional changes to the Service, security requirements or changes to the business model.

The Provider gives at least 15 days’ notice in the Account or by e-mail of material changes that are detrimental to the User. A User who does not accept the change may terminate with effect from the date it takes effect; continued use of the Service constitutes acceptance. Non-material changes and changes not detrimental to the User take effect on publication.

For a period already contracted and paid for, the version of these Terms in force at the time of the order applies. The current version is continuously available on the Website with its effective date shown.

• Assignment: the User may not assign its rights or obligations without the Provider’s prior written consent. The Provider may assign the contract in the context of succession, a transfer of business or a corporate reorganisation without the User’s consent.
• Severability: if any provision is invalid or unenforceable, the remaining provisions are unaffected and the invalid provision is replaced by a valid one closest to the parties’ contractual intention.
• Waiver: failure or delay in exercising a right does not constitute a waiver and does not preclude its later exercise.
• Entire agreement: these Terms, together with the annexes referred to and the Privacy Notice, constitute the entire agreement and supersede earlier statements and marketing communications on the same subject.
• Notices: the Provider gives notice to the e-mail address supplied by the User or by message in the Account; the User gives notice to the Provider at the e-mail address stated in these Terms. Electronic notice is deemed delivered on the business day following dispatch.
• Language: in case of conflict between language versions, the Hungarian version prevails.
• Nature of the relationship: the contract creates no employment, partnership, agency or joint venture between the parties.

These Terms and the contract are governed by the law of England and Wales, the Provider being a company incorporated there, excluding conflict-of-law rules. For Business Users, the courts of England and Wales have exclusive jurisdiction over disputes arising from the contract.

For Consumers, the choice of law may not deprive the Consumer of the protection afforded by the mandatory consumer rules of their country of habitual residence, and the Consumer may also bring proceedings before the courts of their place of residence.

The parties will seek to resolve disputes by negotiation first: the User may send a complaint to the Provider’s e-mail address, which the Provider answers in writing within a reasonable time. Consumers may also turn to the competent consumer protection authority or alternative dispute resolution body in their place of residence; we provide their contact details on request.